Privacy policy

CAVALLO – PRIVACY POLICY

Last updated: January 21, 2026

Cavallo operates this store and website, including all related content, features, tools, products, and services (the "Services") to provide you with a curated shopping experience. Cavallo is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. In case of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect

"Personal information" refers to information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data. We may collect:

Contact details: Name, address, billing/shipping address, phone number, email
Financial information: Payment details (for COD orders, your confirmation info), transaction details
Account information: Username, password, preferences, and settings
Transaction information: Items viewed, purchased, added to cart, returned, or exchanged
Communications: Messages or inquiries you send to us
Device information: IP address, browser, device, or network identifiers
Usage information: How you interact with our Services

2. Sources of Personal Information

We may collect personal information from:

Directly from you: When you create an account, place an order, or communicate with us
Automatically: Through cookies, analytics, or other technologies
Service providers: Third-party providers assisting us with payment, shipping, or analytics
Partners or affiliates: Only when you interact with services integrated into our Store

3. How We Use Your Personal Information

We use personal information to:

Provide and improve our Services: Process orders, manage accounts, fulfill purchases, arrange shipping, facilitate returns/exchanges, recommend products, and enhance your shopping experience.
Marketing and promotions: Send promotional communications by email, SMS, or other channels. You can opt out at any time.
Security and fraud prevention: Protect your account, detect fraudulent activity, and maintain safe operations.
Communications: Provide customer support and respond to inquiries.
Legal compliance: Comply with laws, respond to legal requests, and enforce our policies or Terms of Service.

4. How We Disclose Personal Information

We may share personal information with:

Shopify and third-party service providers supporting our Store (e.g., shipping, analytics, payment processing)
Business and marketing partners for advertising purposes
Affiliates or corporate entities within our group
Legal or operational purposes: Business transfers, mergers, or legal obligations
With your consent: To fulfill your requests or integrate with third-party services

For information on Shopify’s handling of your data, visit: Shopify Privacy Policy

5. Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for their content, privacy, or security practices. Review their policies before providing personal information.

6. Children’s Data

Our Services are not intended for children. We do not knowingly collect information from children under the age of majority in your jurisdiction. If we become aware of such data, we will delete it promptly.

7. Security and Retention

We implement reasonable security measures but cannot guarantee absolute security. Data retention depends on our operational, legal, and business needs, including maintaining accounts and complying with laws.

8. Your Rights and Choices

Depending on your location, you may have rights to:

Access / know your personal information
Delete personal information
Correct inaccuracies
Data portability
Manage communication preferences

You may exercise these rights via our Services or by contacting us directly. We will not discriminate against you for exercising these rights. Verification may be required before processing your request.

9. International Transfers

Your personal information may be processed outside your country. Transfers outside the European Economic Area (EEA) or the UK rely on recognized mechanisms such as Standard Contractual Clauses to ensure adequate protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, laws, or operational requirements. Updates will be posted on this website, with the "Last updated" date revised accordingly.